We want to ensure that your experience when shopping with Dia is easy and hassle-free. We deliver worldwide and we work with multiple shipping carriers to ensure the best service.
Deliveries will be made within 7 working days after you place your order (excluding weekends and holidays).
Shipping is charged on a flat rate basis, based on weight. Shipping will be automatically calculated at the checkout page.
Depending on the shipment, we work with multiple shipping carriers including Royal Mail, Fedex, and Aramex to ensure the best service.
Below are some of the most frequently-asked questions regarding Delivery & Returns. Please check if the answer to your question is there.
If you feel more information is needed on the site regarding shipping, delivery and returns, please email us your feedback at customercare@dia-boutique.com.
And remember, we are always available to answer your questions, either via email: customercare@dia-boutique.com or you can call us on +44 7990 514 929.
Can Dia ship to more than one address in a single order?
Do you deliver to PO Box Addresses?
How do I get charged for Customs &: Import Duties?
I just made an order. Can I change or cancel it?
How will I know my order is confirmed?
How do I know when my order has been shipped out?
How do I track the delivery of my order?
What if I received the wrong item?
Something is wrong with my item. Can you send me a replacement?
An item is missing from my order. What should I do?
Can Dia ship to more than one address in a single order?
We only ship one order to one single address. During the shopping process you will be asked to choose one shipping address for your delivery. If you would like to change your shipping address after you have placed your order, please request an address replacement by contacting us on customercare@dia-boutique.com
Do you delivery to PO Box Addresses?
Yes, we do deliver to PO box addresses worldwide.
How do I get charged for Customs & Import Duties?
Any customs or import duties are charged once the shipment reaches its destination country. We have no control over these charges and, and since we deliver worldwide, we cannot predict what the charges may be in each country.
Customs and import duty charges must be paid by the recipient of the shipment. The shipping provider will provide you with a customs invoice upon delivering the goods.
If you have further questions regarding customs and import duties, please contact us on customercare@dia-boutique.com and we will help you direct your request/questions to the right people.
I just made an order. Can I change or cancel it?
If you let us know within 15minutes of having placed your order we can manually cancel the purchase for you.
However, under UK Distance Selling laws, you have the right to cancel your contract with us within 7 working days of receiving your order. Please advise us of this so we can issue you with a full refund and we would ask you to return the cancelled items to us.
If we do not receive the cancelled items back, we may arrange to have them collected at your cost. If you want to cancel your contract with us, please contact our customer care team who will be happy to help you.
How will I know my order is confirmed?
After your purchase has been made, you will receive a confirmation e-mail (which doesn't mean that your order has been accepted by us). The order will be accepted and sent to you once your credit card and address details have been approved and verified.
How do I know when my order has been shipped out?
As soon as your order is dispatched, you will be sent an email to confirm that it's on its way.
How do I track the delivery of my order?
Just contact us on customercare@dia-boutique.com and we’ll send you your carrier's website URL as well as your airway bill number. This way you can easily keep track of your order online.
What if I received the wrong item?
If the item you received is not what you originally ordered, please contact customercare@dia-boutique.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed.
Something is wrong with my item. Can you send me a replacement?
Please fill out the returns form enclosed with your package, tick the relevant box and tell us by mail to arrange a collection. You will then be sent a replacement item.
An item is missing from my order. What should I do?
Sometimes we don't send everything you've ordered at the same time as the products may come from different designers.
If you are missing and item please get in touch with customer care (customercare@dia-boutique.com). Let us know the order number and the product name of the item you are missing, and we'll look into it.
