I just made an order. Can I edit or cancel it?

Unfortunately it isn't possible for you to amend items within your order once it has been placed and paid for.

However, under UK Distance Selling laws, you have the right to cancel your contract with us, within 7 working days of receiving your order. You will need to advise us of this so we can issue you with a full refund and we would ask you to return the cancelled items to us.

If we do not receive the cancelled items back, we may arrange to have them collected at your cost. If you want to cancel your contract with us, please contact our Customer Care team who will be happy to help you.

How will I know my order has been received?

After your purchase has been made you will receive a confirmation e-mail (which doesn't mean that your order has been accepted by us). The order will be accepted and sent to you once your credit card and address details have been approved and verified.

Can Dia ship to more than one address in a single order?

We only ship one order to one single address. During the shopping process you will be asked to choose one shipping address for your delivery. If you would like to change your shipping address after you have placed your order, please request an address replacement by contacting us.

Has my order been shipped out?

As soon as your order is dispatched, you will be sent an email to confirm that it's on its way.

My item is faulty. Can you send me a replacement?

Please fill out the returns form enclosed with your package, tick the box for "Faulty" and tell us by mail to arrange a collection. You will then be sent a replacement item.

What if I received the wrong item?

If the item you received is not what you originally ordered, please contact customercare@dia-boutique.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed.

An item is missing from my order:

Sometimes we don't send everything you've ordered at the same time as the products may come from different designers or boutiques, so first of all, check your delivery note whether the items come from the same boutique.

If the delivery note says an item should be in your parcel but it isn't, please get in touch with Customer Care (customercare@dia-boutique.com). Let us know the Order Number and the Product Name of the item you wanted, and we'll look into it.

When will my order ship and how much will shipping cost?

Deliveries will be made within 5 working days after you place your order (excluding weekends and holidays).

International shipping is charged on a flat rate basis, based on weight. Shipping will be automatically calculated at the checkout page.

Depending on the shipment, we work with multiple shipping carriers including Royal Mail, Fedex, and Aramex to ensure the best service.

How do I get charged for Customs & Import Duties?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Do you deliver to PO Box Addresses?

Yes, we do deliver to PO box addresses.

How do I track the delivery of my order?

Just contact us on customercare@dia-boutique.com and we’ll send you your carrier's website URL as well as your order number. This way you can easily keep track of your order online.